US Coast Guard-Certified Vessels and Crew
Children of all ages are welcome aboard any of our cruises, unless otherwise noted in the cruise description. Please note however, that we require every person onboard to have a paid ticket, regardless of age. Ticket prices are the same for everyone. Infants under two, will be discounted, but must also have a ticket. Evening cruises are B.Y.O.B.
It is our goal, that you be completely satisfied with your boat tour aboard the White Pelican. Our First Mates work hard to be sure that you and your family members are safe and comfortable while you're with us. If they have done a good job and you have had a good time, your gratuities will show them your appreciation.
Gratuities are not included in ticket prices and are greatly appreciated by the crew.
*Please note that in order to run a boat tour, we need a minimum of eight (8) passengers. In the rare occasion that we have less than 8 confirmed passengers, within two hours of tour time, the tour may be subject to cancellation, in which case you may reschedule, or receive a refund.
Also in case of inclement weather, or for other reasons, we may occasionally have to cancel a tour. If we do, we will send an email and a text to the address and number you have provided, advising you of the changes. If the contact information that you provide us when you book your ticket is not accurate, or you are not monitoring it, we can not contact you and advise you of any changes.
Cancellation & Refund Policy
Cancellations with 48 hours notice will be rescheduled, or refunded, at the discretion of the customer. Cancellations with less than 24 hours notice, will not be refunded, as we did not have the opportunity to resell those seats. No Shows, without any notice, will not be refunded and will be charged a $10.00 Per Person Service Fee. Trips cancelled by Red Boat, for any reason, are subject to rescheduling or refund, at the discretion of the customer.